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Your Opinion Will Help Shape the Future of Video Franchising (2024)
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2024Jan 30
Video Franchising Published: January 2024 The California Public Utilities Commission (CPUC) is creating new rules to protect customers who use television and internet services. The CPUC is undertaking this work because many Californians rely on businesses such as DirecTV, Charter, Comcast, and Cox for their television and internet services. The CPUC issues franchises to more than 20 businesses that offer these services in California. We want to promote competition, give consumers more choice, lower prices, speed up the deployment of new communication and broadband technologies, and create jobs to benefit the California economy. Make Your Voice Heard We opened a rulemaking called, "Order Instituting Rulemaking Proceeding to Consider Changes to Requirements on Video Franchisees Under the Digital Infrastructure and Video Competition Act" (Rulemaking 23-04-006), to consider potential new policies and rules. Help us make these policies and rules by sharing your concerns, ideas, recommendations, and experiences in these three ways: 1. Attend a public participation hearing 2. Write your input now by clicking on the button “Add Public Comment” near the top of the page at https://apps.cpuc.ca.gov/apex/f?p=401... 3. Become a party to the rulemaking: Rulemaking 23-04-006 (You can learn how to become a party at https://www.cpuc.ca.gov/proceedings-a...) The CPUC’s Consumer Affairs Branch also regularly listens to, tracks, and tries to address complaints from consumers. You can submit a complaint at https://www.cpuc.ca.gov/complaints to get assistance in resolving customer service issues. You can then check the status of your complaint by going to the online portal at https://cims.cpuc.ca.gov/complaints. The information you provide will be valuable data for decision-makers and legislators in creating future policies and rules that businesses with video franchises must follow. Email your public comments to the Public Advisor's Office at public.advisor@cpuc.ca.gov and include proceeding number R.23-04-006. For more information, visit https://www.cpuc.ca.gov/videofranchising. If you have any questions or would like more information, please contact us at videofranchising@cpuc.ca.gov.

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CaliforniaPUC

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